Call Centre Executive (Arabic)

Manage inbound and outbound calls professionally ensuring customer queries are addressed efficiently Document all interactions meticulously in the CRM system to maintain accurate customer records Identify and escalate issues that require further attention ensuring prompt resolution Provide detailed product and service information empowering customers to make informed decisions Utilize strong problem-solving skills to handle complaints and provide effective solutions Maintain a high level of product knowledge to answer customer inquiries confidently and accurately Achieve individual and team performance targets contributing to the overall success of the call center Foster a positive relationship with customers aiming for high satisfaction and loyalty Collaborate with team members to share insights and best practices enhancing team performance Bachelor's degree in a relevant field, demonstrating a foundational knowledge of customer service principles.Minimum of 2 years experience in a call center or customer service environment, showcasing a proven track record.Certifications in customer service or related fields are highly regarded, emphasizing commitment to professional development.Preference for candidates with experience in the telecommunications or e-commerce industries, highlighting relevant expertise.Proficiency in Arabic & English