CUSTOMER SUCCESS ACCOUNT MANAGER

b About the role b Cybereason is looking for someone who is able to build and maintain an excellent relationship with our Middle East customers This is an incredible opportunity for someone with a real passion for customers and a focus on product and service outcomes Nothing is more critical to Cybereason s continued momentum than retaining and growing our world-class client portfolio They will act as a trusted advisor to our clients ensuring they get the most out of our industry-leading solution We look for mature empathetic relationship focused tech savvy communicators who understand the important role Cybereason plays in defending the health of our clients enterprises Our Customer Account Managers are more than just post-sale relationship managers we are looking for client partners who are able to land and expand building strong relationships The successful Customer M amp D Manager must be able to effectively drive adoption and align proper internal and external resources to ensure value realisation Leverage deep proficiency in account management and communications If you have 3 years of relevant experience in the world of Customer Account Management or Customer Success Cybereason could be the place for you What we are looking for 3 years of experience in customer success technical or sales account management project management or related customer-facing roles Fluent Arabic and English both written and spoken Experience in the cyber security domain is highly desirable other backgrounds in technology particularly SaaS and enterprise technology may be considered for exceptionally qualified candidates Be the voice of the customer internally bring in the right people to deliver the best service Track record of developing strong trusted relationships with economic buyers and technical stakeholders Time management expertise you approach customer support with consistent proactive meetings touchpoints which positively impact loyalty and revenue growth Strong internal and external communication skills Salesforce knowledge metrics drive