National Executive

b Responsibilities b – Act as the primary contact for customer queries requests complaints and feedback – Assist customers via telephone email and in-person interactions providing clear and timely responses – Identify customer needs clarify issues and provide effective solutions – Manage and track all zone-related customer inquiries ensuring timely resolutions – Maintain an up-to-date knowledge base of communities under management – Coordinate communication between internal teams to address customer concerns – Ensure proper documentation and workflow processing within set timelines – Conduct customer satisfaction and Net Promoter Score NPS surveys for walk-in visitors – Provide insights and suggestions to enhance customer service procedures – Participate in community events and focus groups to foster resident engagement – Collaborate with various departments to ensure efficient issue resolution – Analyze customer service data to identify trends and areas for improvement b Required Skills and Qualifications b – Diploma in business or a related field Bachelor s degree preferred – Minimum 3 years of experience in customer service preferably in community management or real estate – Strong communication skills in both Arabic and English – Excellent problem-solving and decision-making abilities – Strong organizational and time-management skills – Knowledge of customer service principles and best practices – Ability to work collaboratively in a team environment – Proficiency in Microsoft Office Word Excel PowerPoint and familiarity with CRM systems like Oracle Salesforce or Strata