Next Job Vacancies – Support Team Lead

    • Full Time
    • Hayes, GB


    Job Responsibilities:

    • Lead on key events and upgrades for HR and Finance.
    • Translate business problems and requirements into systems investigations and recommendations.
    • Manage the team’s response to major incidents and ensuring key business users are kept updated in a non-technical manner.
    • Escalate any systems issues to Project Manager / Account Manager as appropriate.
    • Manage out of hours support ensuring completion of any follow up actions.
    • Manage the introduction of new developments into the support environment.
    • Manage day-to-day support ensuring that calls are logged and dealt with in a timely manner using Servicenow and TFS.
    • Lead pro-active investigations and involvement in projects and setting departmental standards.
    • Oversee small developments and system enhancements from both a resource and progress perspective.

    Job Requirements:

    Qualification & Experience:

    • Technical competence in computer skills including Microsoft and Google suite applications.
    • Technically proficient in windows development based skills: Visual Studio, C# and and MSSQL.
    • Strong communication skills; both verbal and written with the ability to interpret and explain technical issues to non-technical people
    • Able to take on challenging objectives and achieve them.
    • Excellent prioritization, organization and coordination skills.
    • Confidence in working under pressure to tight deadlines.
    • Proven track record of supporting projects and adaptable to change.
    • Have the aptitude and self-motivation to develop your own skills and knowledge within the team environment.
    • Understand Agile methodologies for sprint planning.
    • Experienced in systems development and support, utilising analytical and programming skills across a range of platforms.

    Job Details:

    Company: Next

    Vacancy Type:  Full Time

    Job Location: Hayes, GB

    Application Deadline: N/A

    Apply Here

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