OTA Executive

Job description / Role

Job Purpose:
* Assists in managing and growing the existing OTAs in Air Arabia’s network. To effectively service OTA account relations, communication and development with focus on the retention and expansion of the revenue and market share. Also responsible to source for new API connections and to liaise with the technology team to connect them to company’s platform.

Key Result Responsibilities:
* Builds effective relationships with key decision makers within the portfolio of OTA and uses every opportunity to maintain existing accounts and source new ones, as well, to enhance the company’s brand presence on the online portals and websites
* Implements and runs a pro-active and effective OTA accounts management process and communication structure to ensure commercial objectives are fully understood and targets are met and exceeded with clients
* Identifies new opportunities to connect with API partners across the network and implementing processes to bring them on Air Arabia platform
* Co-manages all new API connections by liaising between the Online Agencies and Technology Team to create a smooth process from both ends to bring new partners on the Airline platform
* Monitors the technical efficiency of the OTA customers’ online engines to enable their competitiveness and functionality and to supply them with day to day support
* Responsible for the channeling of information to and from Online Travel Agents of all accounts across the regions and for their adherence to agreed policies and procedures
* Conducts field visits to meet Online Partners, bench-mark analysis to keep abreast with competitors’ position, market conditions, and customer needs affecting market trends
* Prepares timely sales performance reports for the respective Manager to agree on necessary action and ensure increase of revenue
* Collaborates with Stakeholders to coordinate marketing campaigns and activities for Online Partners to increase Brand visibility and growth in revenue numbers